REFUND POLICY


Returns & Exchanges

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered. 

    • HOW DO I APPLY FOR THE RETURN?

  • You must notify us within 7 days of delivery by writing to protees.pk@gmail.com  or by whatsapp us at 0321-6331227. At PROTEES , we look at each dispute on a case-by-case basis and try to be fair to both parties.
  • The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at protees.pk@gmail.com  , within 7 days of purchase before any claims can be processed.
  • Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
  • Also in case defected piece received by customer,  the cost of delivery charges will be reimbursed via bank transfer . 

    • WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receiving.
  • During busy sale events please allow up to 14 working days for your return to be processed.

    • WHAT IS YOUR SIZE EXCHANGE POLICY?

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to PROTEES  by contacting us via email at protees.pk@gmail.com  within 7 days of the delivery date. 
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

    • DO YOU OFFER REFUND? 

  • Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
  • In the case of refund shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days.
  • If you want your money back, we will return 80% (Deducting delivery charges and packing material amount) of your order amount by Bank Transfer / Easypaisa / Jazzcash

    • RETURNS: SALE & DISCOUNTED PRODUCTS

    Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

     

    There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product was tampered with.

    • Note: For further queries about exchanges and returns, please contact us at 0321-6331227 or email us at protees.pk@gmail.com